Returns and Exchanges
We are committed to ensuring every customer is satisfied with their purchase. We offer a 30-day return and exchange service after delivery, provided the item is in new, unused, and unwashed condition, with all tags, labels, and packaging intact.
If there is a quality issue with the product, please contact us within 48 hours of receiving the goods and provide clear photos for verification. For other return and exchange requests, please submit them within 30 days of receipt to ensure smooth processing.
If there is a quality issue with the product, please contact us within 48 hours of receiving the goods and provide clear photos for verification. For other return and exchange requests, please submit them within 30 days of receipt to ensure smooth processing.
Submitting a Return or Exchange Request
The first step in returning or exchanging an item is to submit a request. Please submit your return or exchange request via email or online application, specifying your order number, reason for return, and relevant pictures (if any). Our customer service team will review your application within 1-3 business days and provide specific instructions and the return address.
When returning the item, please be sure to include your order number and return instructions with the package, and we recommend using a trackable shipping method to avoid accidental loss during transit.
When returning the item, please be sure to include your order number and return instructions with the package, and we recommend using a trackable shipping method to avoid accidental loss during transit.
Refund and Exchange Processing
After receiving the returned item and confirming that it meets the return and exchange conditions, we will process the refund to your original payment account within 10 business days. If the return is due to a product quality issue or incorrect item sent, we will cover the return shipping costs; in other cases, the buyer will be responsible for the shipping costs.
For exchanges (e.g., size or color change), after the item is returned and inspected, we will ship the replacement item within 7 business days. If the desired item is out of stock, we will process a refund for you.
For exchanges (e.g., size or color change), after the item is returned and inspected, we will ship the replacement item within 7 business days. If the desired item is out of stock, we will process a refund for you.
Non-Returnable/Exchangeable Items
The following items are not eligible for return or exchange:
- Items that have been used, washed, or damaged by the customer;
- Items missing original packaging, tags, or accessories;
- Items returned after the 30-day return period;
- Items clearly marked as "special offer," "final sale," or "limited edition."
Refund Instructions
Refunds will be returned to the original payment method used when placing the order. The time it takes for the refund to arrive may vary slightly depending on the bank or payment channel; please be patient.
If the product is damaged, has serious defects, or the wrong item was sent (not due to customer damage), please contact us immediately. We will provide free exchange or refund services to ensure your shopping experience is protected.
If the product is damaged, has serious defects, or the wrong item was sent (not due to customer damage), please contact us immediately. We will provide free exchange or refund services to ensure your shopping experience is protected.